Parkos is expanding and we are looking for a Teamlead for our Customer Support team. Do you get enthusiastic by being in control of all the different aspects of a customer support department? Do you like to work with an international team in a super fast changing environment and do you have affinity or a background in customer service? This might be the job you are looking for!About Parkos
The Customer Support team consists of 20 agents, with many different nationalities, who are the first point of contact for our customers (in various languages). By helping the customers on the phone or by email, they ensure that our customers are satisfied and can safely park their cars during their trip.What will you be doing?
You take care of the planning for Customer Support; the daily planning, scheduling holidays, re-scheduling by sickness, home office schedules.
You will control and monitor the quality of operational processes in the office.
Coach and advise the agents in their job with regular meetings.
Make sure the information for Customer Support is correct on our websites.
Onboarding of new employees.
Reporting important cases, ideas or changes with the Customer Support Manager.
You have worked in Customer Support - in a Specialist/coaching or Teamlead role, for at least 2 years.
Good communication skills, sharing information and listening (mostly in English).
You like to organize things (planning, meetings) and to have a helicopter view.
You are flexible in your way of working, we are a dynamic organization with many changes taking place.
You want to work fully from the office.
You are willing to work also during evening hours and weekends.