Teamlead Customer Support

Your mission

Parkos is expanding and we are looking for a Teamlead for our Customer Support team. Do you get enthusiastic by being in control of all the different aspects of a customer support department? Do you like to work with an international team in a super fast changing environment and do you have affinity or a background in customer service? This might be the job you are looking for! 

About Parkos
Parkos is the platform for finding - and booking parking spots near airports. When Parkos started we were offering parking spots at Schiphol. Now, seven years later, we are servicing hundreds of thousands of customers at airports all over the world, such as The Netherlands, Belgium, France, the United States, Spain, Italy, Sweden, Australia, and Germany. Our customers go to the Parkos website, compare and then book a parking spot with one of Parkos' 1000+ parking partners. Parkos is expanding and we are currently looking for a Teamlead Customer Support. 

About the role and team

The Customer Support team consists of 20 agents, with many different nationalities, who are the first point of contact for our customers (in various languages). By helping the customers on the phone or by email, they ensure that our customers are satisfied and can safely park their cars during their trip. 

What will you be doing?
As a Teamlead of this team your daily goal(s) will be to monitor (the quality of) the operational processes, take care of the planning and make sure that the agents have all the resources they need to perform their jobs at their best and most pleasant way. You will be the person of contact for the agents to help them with specific customer cases and the link between colleagues from different departments. 

Responsibilities

• You take care of the planning for Customer Support; the daily planning, scheduling holidays, re-scheduling by sickness, home office schedules.

• You will control and monitor the quality of operational processes in the office. 

• Coach and advise the agents in their job with regular meetings.

• Make sure the information for Customer Support is correct on our websites.

• Onboarding of new employees.

• Reporting important cases, ideas or changes with the Customer Support Manager.

Your profile

• You have worked in Customer Support - in a Specialist/coaching or Teamlead role, for at least 2 years.

• Good communication skills, sharing information and listening (mostly in English).

• You like to organize things (planning, meetings) and to have a helicopter view.

• You are flexible in your way of working, we are a dynamic organization with many changes taking place.

• You want to work fully from the office. 

• You are willing to work also during evening hours and weekends.

Why us?

We offer a challenging position within a rapidly growing international organisation. You will be working closely together with the CS Manager and leading a motivated team. You also receive:

• a contract of 24 hours per week. Initially you will get a temporary contract with the prospect of a permanent contract;
• 25 vacation days based on 40 hours;
• a competitive salary; 
• teamspirit, we think that we can achieve better results if we closely work together. Of course, we celebrate achievements together as well;
• sharing knowledge and 'gezelligheid'. Our activity-committee organizes monthly drinks, events and trips.

Excited?

Looking for a new adventure? Then park your resume and fill in the form via the apply button. Do you have any questions about the vacancy? Then send an email to Ruben Stellingwerf (Corporate Recruiter) on r.stellingwerf@parkos.com