Team Lead Customer Support - part time

Team Lead Customer Support - part time

Your mission

Parkos is expanding and we are looking for a team lead for our Customer Support team. Do you get enthusiastic by being in control of all the different aspects of a customer support department? Do you like to work with an international team in a super fast changing environment and do you have affinity or a background in customer service? This might be the job you are looking for! 

About Parkos
Parkos is the platform for finding - and booking parking spots near airports. When Parkos started we were offering parking spots at Schiphol. Now, seven years later, we are servicing hundreds of thousands of customers at airports all over the world, such as The Netherlands, Belgium, France, the United States, Spain, Italy, Sweden, Australia, and Germany. Our customers go to the Parkos website, compare and then book a parking spot with one of Parkos' 1000+ parking partners. Parkos is expanding and we are currently looking for a team lead Customer Support.

About the role and team

The Customer Support team consists of 20 agents, with many different nationalities, who are the first point of contact for our customers (in various languages). By helping the customers on the phone or by email, they ensure that our customers are satisfied and can safely park their cars during their trip. 

What will you be doing?
As a team lead of this team your daily goal(s) will be to monitor (the quality of) the operational processes, take care of the planning and make sure that the agents have all the resources they need to perform their jobs at their best and most pleasant way. You will be the person of contact for the agents to help them with specific customer cases and the link between colleagues from different departments.

Responsibilities

  • You take care of the planning for Customer Support; the daily planning, scheduling holidays, re-scheduling by sickness, home office schedules

  • You will control and monitor the quality of operational processes in the office

  • Coach and advise the agents in their job with regular meetings

  • Make sure the information for Customer Support is correct on our websites

  • Onboarding of new employees

  • Reporting important cases, ideas or changes with the Customer Support Manager


Your profile

  • You have worked in Customer Support - in a Specialist/coaching or team lead role, for at least 2 years

  • Good communication skills, sharing information and listening (mostly in English)

  • You like to organize things (planning, meetings) and to have a helicopter view

  • You are flexible in your way of working, we are a dynamic organization with many changes taking place

  • You want to work fully from the office

  • You are willing to work also during evening hours and weekends

Why us?

What we offer you: 
  • A contract for 24 hours a week
  • Up to 25 vacation days based on a contract for 40 hours
  • A competitive salary based on your experience
  • Autonomy and responsibility for how you want to do your job
  • A company Macbook
  • Ownership, if you have an idea on how we could improve the way we work or how we do things, you will be the one to drive the change and hold your colleagues accountable
  • Personal growth, we train you to be a better professional by giving you feedback and autonomy
  • Travel costs reimbursement of your daily commute from your home to our office
  • Working at a fast-growing, award-winning e-commerce company with a proven concept
  • Transparency and scale-up mentality. Every Monday we have a company stand-up where each team shares what they are doing and what they did last week. We have a strong positive and result-driven company culture
  • Team spirit, we think that we can achieve better results if we work closely together. Of course, we celebrate achievements together as well
  • Sharing knowledge and 'gezelligheid'. We regularly organize internal training about, for example, project management. Our activity-committee organizes monthly drinks on Fridays but also trips to Ameland or a German Christmas market

Excited?

Looking for a new adventure? Then park your resume and fill in the form via the apply button. Do you have any questions about the vacancy? Then send an email to our Corporate team on recruitment@parkos.com

Apply for the job