Customer Service Agent

Your mission

Parkos is expanding and we are looking for Customer Service Agents. Do you get enthusiastic about helping customers in the travel sector and giving them an excellent level of service? Do you have affinity with the travel sector or do you have a background in customer service? Then this is the job you are looking for!

About Parkos
Parkos is the platform for finding - and booking parking spots near airports. When Parkos started we were offering parking spots at Schiphol. Now, seven years later, we are servicing hundreds of thousands of customers at airports all over the world, such as The Netherlands, Belgium, France, the United States, Spain, Italy, Sweden, Australia, and Germany. Our customers go to the Parkos website, compare and then book a parking spot with one of Parkos' 1000+ parking partners. Parkos is expanding and we are currently looking for new Customer Service Agents. Do you get enthusiastic about helping customers and offering them an excellent level of service in the world of travel? Maybe you will become on of our new Customer Service Agents! 

About the role and team

What will you be doing? 
As a Customer Service Agent, you are the first point of contact for our customers. Your daily goal is to ensure that our customers are satisfied and can safely park their car in a parking space of one of our parking partners. You like helping people and you are driven to find solutions for the struggles of our customers. 

Responsibilities

Your main tasks will be: 

• You advise customers in making the best choice for them, taking into account the customers' wishes, but also the services that Parkos has to offer.

• You provide information via telephone and our ticketing system.

• You are actively involved in the review process, in this way you are aware of customer satisfaction. If there is a complaint, you’ll look for solutions.

• Together with the Finance department you deal with payments from customers.

• In addition, you are an active sparring partner for our parking partners.

Your profile

Who are you?

For this team we are regularly looking for Italian, Dutch, German, Spanish and French agents. In the ideal situation you match the next requirements: 

• You master one of these languages and the English language orally and in writing. The customers that you are going to help are within the specific language markets and a lot of English is spoken among your colleagues.

• Ideally, you have experience working at international customer service, if not you are enthusiastic and motivated to learn the way of working within Parkos.

• You are flexible in your way of working, we are a dynamic organization with many changes taking place.

Why us?

What we offer you: 

• An onboarding process and personal guidance by the Customer Support Manager.

• A competitive salary based on your experience.

• Teamspirit, we think that we can achieve better results if we closely work together. Of course, we celebrate achievements together as well.

• Sharing knowledge and 'gezelligheid'. Our activity-committee organizes monthly drinks, events and trips. 

Excited?

This is an ongoing vacancy, we are regularly looking for new Italian, Dutch, German, Spanish or French Customer Service Agents. Looking for a new adventure? Then park your resume and fill in the form via the apply button. Do you have any questions about the vacancy? Then send an email to Ruben Stellingwerf (Corporate Recruiter) on r.stellingwerf@parkos.com