Where the journey began…
Dedication – that’s what binds us at Parkos. Every single person working here does all they can to provide safe and affordable parking near airports for our customers. We currently operate over 1,000 parking sites in 15 countries - and counting. There’s even a location on tiny Reunion island in the Indian Ocean. Talk about dedication! Parkos customers visit our website, search, compare and book a parking space. It’s as simple as it sounds – at least, for customers.
For us, however, it’s anything but simple… Developing and maintaining a successful online comparison platform. Managing unlimited growth. Speaking with and helping customers throughout the customer journey in the best possible manner. And offering customers the ultimate parking experience as a hassle-free start to their trip. That requires a lot. Dedication, but above all skills, experience and personality. You'll definitely be needing those as our new Customer Service Agent.
What you’ll do
Here we go! If any of our customers need support, you are their first point of contact. Your holy grail: making sure our customers are satisfied and can park their cars safely with our parking partners every day. You enjoy helping people and enjoy going the extra mile to find the right solution for customers. With advice on the best choices, taking into account the customer's wishes and the services Parkos offers. You provide information by phone and via our ticket system. Furthermore, you are actively involved in the review process. You know everything about customer satisfaction. In the event of a complaint, you find the right solution together with the customer. You handle customer payments together with the Finance department. Finally, you act as a sparring partner for our parking partners and mediate between customers and parking partners.
What you’ll bring
Great, let's take a closer look at the skills we require from you. As a Customer Service Agent, you possess excellent communication skills and a healthy dose of enthusiasm, which you use to help customers along. You know how to convert your knowledge and experience into solutions for our customers in an infectious way. You’ll also need these skills:
- Fluent spoken and written in English
- Experience in international customer service is an advantage
- Flexible working attitude
- You are available at least two evenings a week (until 8 p.m.) and on one day during the weekend
- Willing to learn and work in a dynamic, international professional environment
What we offer
Working for a fast-growing, award-winning e-commerce company with a proven concept? Transparency and a scale-up mentality? Team spirit? Sounds good! Every Monday, we hold a company stand-up, during which teams share what they will be doing and what they've done during the previous week. We celebrate successes together, share knowledge and have a good time. There are regular company drinks and we go on fun trips. Most recently to Hamburg.
Ready to fly? Click here to apply!
Ready for a new journey? Get your CV and fill in the form via the application button. Would you like to know more about this position first? Send an e-mail to email@example.com.