Where the journey began…
Parkos is expanding and we are looking for Dutch Customer Service Agents. Do you get enthusiastic about helping customers in the travel sector and giving them an excellent level of service? Do you have affinity with the travel sector or do you have a background in customer service? Then this is the job you are looking for!
Parkos is the platform for finding - and booking parking spots near airports. When Parkos started we were offering parking spots at Schiphol. Now, seven years later, we are servicing hundreds of thousands of customers at airports all over the world, such as The Netherlands, Belgium, France, the United States, Spain, Italy, Sweden, Australia, and Germany. Our customers go to the Parkos website, compare and then book a parking spot with one of Parkos' 1000+ parking partners. Parkos is expanding and we are currently looking for new Customer Service Agents. Do you get enthusiastic about helping customers and offering them an excellent level of service in the world of travel? Maybe you will become one of our new Dutch Customer Service Agents!
What will you be doing?
As a Customer Service Agent, you are the first point of contact for our customers in the Dutch market. Your daily goal is to ensure that our customers are satisfied and can safely park their car in a parking space of one of our parking partners. You like helping people and you are driven to find solutions for the struggles of our customers.
What you’ll bring
Who are you?
When you get in touch with a customer, you know how to help the customer with your excellent communication skills and a big portion of enthusiasm. You use your knowledge and expertise to find a solution together. You do not work according to a script here and it is important that every customer is properly heard.Beside that:
- You are available for 32 hours per week;
- You master the Dutch and English language orally and in writing, the customers that you are going to help are within the Dutch market and a lot of English is spoken among your colleagues;
- Ideally, you have experience working at international customer service, if not you are enthusiastic and motivated to learn the way of working within Parkos;
- You are flexible in your way of working, you can switch well and want to move with the changes within Parkos, we are a dynamic organization with many changes taking place;